Welcome to Shenzhen Gold-east Electronic Co.,

Technical Support

Mp3 players Technical support

1. The player can not turn on.
    Reasons:
    (A)Battery. The power of battery may be used up, please exchange or recharge the battery.
    (B)Power switch may be closed, please open the switch.
    (C)Press the wrong button for opening.
    (D)System files collapse or lost, need to upgrade the player.

2. The player turns on soon but displays nothing.
    (A)There is no battery inside, please put in the battery.
    (B)Battery is out of power, please exchange or recharge.
    (C)Battery is installed incorrectly, please take off the battery and re-installed correctly.

3. The key does not work.
    The player is in HOLD mode, please release HOLD mode.

4. No sound when playing.
    The reason may be volume adjustment or the player is just connecting to the PC, or there’s no song in the player. Please adjust the volume, or download songs to the player.

5. The player is connecting to the PC, but can not upload music files.
(A) Please make sure if USB cable is connected correctly between PC and the player, and the player is in TURN ON mode.
(B) Make sure driver installation is complete.
(C) Check the useable capacity of the player, and the capacity of the upload files.
(D) Check if the battery is out of power.
(E) Check if the USB cable is damaged, change a new cable and try again.

6. The player can not play my compressed MP3 files.
    There are many kinds of compression formats available over the market, and their compression ratio are different from one to another, which result in the discompatibility between the compressed files and the player. The player only support the STANDARD compress format, so when you compressing the files, please do not compress the 1st or the 2nd layer.

7. Why some of the songs’ playing time are mess up?
The compressed MP3 files (changeable compression ratio) by VBR Format, when playing, the time may be mess up -- songs playing are no problem, just time will be changed. Please use the same ratio to compress these MP3 files again, then it will become normal.

8. Why the player been crushed and how to settle?
    (A) Take off the battery, and re-installed correctly in 5 seconds.
    (B) Format the player. Note: choose FAT mode.

9. How many minutes can the songs be played and stored in the MP3 player?
    It depends on the player’s useable capacity. For example, a MP3 file that plays for 1 minute takes up about 1MB, if the player’s useable capacity is 64MB/128MB, then to play all songs takes about 64 minutes / 128 minutes.

10. How to settle the problem if DATA is lost?
    Some data may be lost during download or upload, because of the unstable power sources. (Suggestion: Please do the Backup for all your data in advance, our company will not take any responsibility about the damage / lost of the data).

11. Why some of the songs have different volumes?
    That’s because the adjustment parameter are differently during recording, the volumes are different when playing.

12. A file’s capacity is smaller than the player’s useable capacity, but can not be upload to the player, why?
    The NAND Flash will take per 16KB or 32KB capacity as a storage area, even a 1BYTE file will take up a storage area. Therefore, some files maybe take up smaller capacity than the player’s useable capacity, they still can not be upload to the player.

13. When download or upload occur the mistake or ceasing.
    (A)Check if the USB cable is apart from the PC or the player.
    (B)If power if off, please change the battery.

14. The computer may get abnormal when you plug the player in or out, why?
Reasons: the player has been plug in or out of the computer during process of data trasnferring. We suggest that the users do not disconnect the player from the computer when you are doing data transferring or formatting.

15. Can not find the “removeable disk” when the player connect to the PC.
    (A)Check if USB cable is connected well with between PC and the Player.
    (B)Check if the cable is damaged, change a new one.
    (C)Check BIOS of the PC whether is enabled (correct is: USB ENABLED, incorrect is: USB DISABLED).
    (D)If driver has been installed well on Win98 OS, please re-install.
    (E)Your PC main board doesn’t support USB interface, please you have to upgrade the PC main board driver.

16. Why some data can not be deleted in the player?
    That’s because those data are “READ-ONLY” file, please change the file property, then you can delete.

17. The player’s capacity displaying on PC is not enough for 64MB/128MB?
    That’s because the player contains some playing procedures or softwares, those procedures or softwares take up part of the capacities of the NAND Flash, so it displaying on PC is not enough for 64MB/128MB.

18. Why the music can not play when upload to the player?
    Some music are upload to the player, but do not put in the “MUSIC” folder under “AUDIOS”.

19. About charging.
    Charging time: the most efficient way is to charge 8-10 hours at first time; after that 2-4 hours.

20. Why a good WMA file can not be played with our player, but it says workable in the User Manual?
    Some WMA file is protected by DRM (Digital Right Management). People can protect the music and have them only play in your computer. If you want to play the music in your players, you have to use “Windows Media Player” to down load the music.

Technical support about USB flash disks

1. Which operating systems are supported for use with a USB Drive?
Supported operating systems include Windows 98SE (drivers provided), ME, 2000, XP (Pro and Home edition), Mac OS 9.2 and above, and also Linux 2.4.17 and above.

2. What type of files can be stored on a USB Drive?
The USB Drive behaves like any other hard drive, thus supports storage of all types files provided the operating system is compatible.

3. Can the USB Drive be used directly with a digital camera or a Windows CE device?
The USB Drive SD is able to read any SD card used with most digital cameras today, thus allowing it to perform as a SD card reader in addition to its file storage capability. Digital cameras however do not have an operating system allowing them to access the standard USB Drive directly.

4. Does a USB Drive contain any moving parts inside?
No. All USB Drives are solid-state memory device, which makes them very versatile and compact.

5. What are the major difference(s) between a standard USB Drive and the USB Drive Pro?
In addition to all the storage features of a standard USB Drive, the USB Drive Pro includes USB-Lock, USB-Secure Zip, USB-Mail, and USB-Backup software.

6. Can I play and listen to my music files directly from a USB Drive?
Yes this feature is available on AVPLUS mp3, which is a USB Drive with a built-in MP3 player and a voice recorder.

7. Are there any precautions I should take in using the USB Drive?
Yes. Keep the USB Drive out of humidity, heavy physical shock, heavy electronic shock etc.

8. What is the number of erase/write cycles of the USB Drive?
1,000,000 (one million) cycles.

9. Can I use my USB Drive with USB hubs?
Yes, the USB Drive functions normally with USB hubs.

10. Can I use my USB Drive with Win CE or Palm OS?
Currently, the USB Drive can only work on a computer that has USB 1.1 or USB 2.0 support.

11. USB capacity displays 0Byte, why? How to settle?
The USB Drive procedures may be damaged or lost. Please go to www.gold-east.net , download and run the upgrade software to recover the USB. If still can not work, please deliver to our company for further checking.

12. Functions.
USB Drive can be made with following functions: Disk-partition; Read-only partition with password encryption; Auto-run Disk; Auto-copy data etc. More please send email to gold@gold-east.net

13. How to set up the Volume Label ?
On Windows XP OS, users can set up the volume label by yourselves, maximum 13 characters. However, Windows 98/ME/2000 will not support such function. This is decided by the operating system but not USB Drive.

14. How to set up the Manufacturer and Product information?
We can set up the manufacturer and product information as your request.

15. Plug the USB Drive in or out of the PC during working, the USB Drive may get abnormal.
When you are transferring the data or formatting the USB Drive, please do not disconnect the USB Drive from PC, otherwise, the procedures of the USB Drive may be damaged or lost. Have to upgrade the USB Drive for recovery.